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FAQs

Shopping Experience

What payment methods do you accept?

We accept all major credit cards, including Discover, American Express, Visa, and Mastercard. You can also purchase through Shop Pay, PayPal, and Google Pay.

Do you have a return policy?

Yes, we ensure that our customers are satisfied with their purchases. You can return the items within 7 days of receiving them. But make sure that the items are in the same condition that you received them. It means you have not worn or used them. They must still have tags and they must be in their original packaging. Don't forget the receipt either. Please visit our Refund Policy here for more details.

Do you offer free shipping?

Yes, we offer free standard shipping with a minimum of $250

How long does shipping take?

We process all orders within one to two business days. There are multiple shipping options available, so it depends upon which you choose.

Can I track my order?

Yes, once your order is shipped, you will get a tracking number via email. You can use it to track your package on the carrier’s website.

What brands do you carry?

We only carry the Les Fantome Palette brand. We design our own collections.

How do I know what size to order?

We provide detailed sizing information for each item on our website. We recommend that you check the size chart before purchasing to ensure the best fit. If you want to clarify things or if you have further questions about sizes, please contact us

Do you offer discounts?

We tend not to all that often. Currently, we offer $10 off if you subscribe to our newsletter. To find out what’s new and what we’re offering, we recommend that you follow us on social media.

How often do you release new products?

We release a new capsule when it’s ready. To know when that is, follow us on social media and subscribe to the newsletter.

Do you offer gift cards?

Currently, we do not offer gift cards that you can purchase on our website. But you can sign up for our newsletter to get 10% off on your first purchase.

What is your privacy policy?

We take your privacy very seriously. We do not share your details with third parties, and we use secure payment processing to further protect your sensitive information. Please refer to our Privacy Policy page for more information.

Collection

What is Parisian street style?

It is a fashion trend that originated in the streets of Paris, France. It is characterized by a minimalist, effortless, and chic aesthetic that combines classic and modern elements.

What are the key elements of Parisian street style?

The key elements of this style include neutral colors, tailored and well-fitted clothing, and simple accessories. Do not forget to wear simple accessories, like scarves, berets, and sunglasses

How to achieve the Parisian street style look?

To achieve a Parisian street style look, you should focus on investing in high-quality and versatile pieces, such as jeans, leather jackets, and more. Accessorizing with simple jewelry and classic accessories is also vital.

What is Milano streetwear?

Milano streetwear is a fashion trend that blends high-end fashion with streetwear aesthetics. It is represented by a bold, edgy, and contemporary style that combines luxury fabrics and designs with casual and athletic silhouettes.

What is luxury streetwear?

Luxury streetwear is a fashion movement that mixes luxury fabrics with the aesthetic designs of streetwear. As a result, you get bold high-end fashion with casual silhouettes.

Are your products authentic?

Yes, all of our products are 100% authentic. We produce and design our pieces in Los Angeles, USA. LFP combines European style and American energy. When you choose our pieces, you are opting for luxury streetwear with high-quality fabric.

Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. We will make sure that we can help you with the cancellation or modification of your order. However, please note that we may not be able to make changes to your orders once they have been shipped.

How do I care for my luxury streetwear items?

We recommend following the care instructions provided on the label of every garment. We recommend washing them in cold water and hanging them to dry to prevent shrinkage and damage to any special detailing or embellishments.

Can I request a specific item or size that is not available on your website?

You may request a specific item or size. However, we cannot guarantee its availability. Please contact us to know what you are looking for, and we will do our best to help you find it.

How to stay up to date on your latest releases and promotions?

The best way to stay up to date on our latest releases and promotions is to sign up for our newsletter and follow us on social media. You can connect with us through our YouTube channel, Facebook page, Pinterest, and Instagram.

Do you offer a loyalty program?

Currently, we do not offer a loyalty program for our customers where you can earn points each time you purchase from us, whether online or from our pop-up store.

What is your price range?

Our prices vary depending on the item. We carry a range of luxury streetwear items. Check out our Shop page -Capsule IV- to see our full range of prices.

How do I know if an item is in stock?

If an item is out of stock, it will be indicated on the product page. Please contact us if you have questions about an item’s availability.

Can I place an order over the phone?

We prefer orders to be placed through our website to ensure accuracy and security. You may also visit our pop-up shop in Los Angeles, USA, and Milan, Italy.

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Client service

OUR CONTACTS:
Delivery:

Free delivery all orders of $120 or more of eligible items across any product category qualify

PAYMENTS:

Credit Card: Visa, MasterCard, Maestro, American Express

RETUN POLICY:

You can return any item purchased within 16 days of the delivery date

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